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Current Railway Opportunities

Customer Service Account Representative (Part-time) [ 2782 ]

Posting Date: 05/03/2010
Company: Canadian Pacific
Location: Calgary , AB

Description:
In our Customer Service Department we offer flexible, part-time opportunities that let you schedule work around your other responsibilities.

Responsibilities
  • Work hours will be variable but would fall within the hours of 0600 and 1700, Monday to Friday, with the occasional requirement for statutory holiday. Most work weeks will be 20 hours, 4 days/week.
  • Handles information requests from a variety of non-revenue generating contacts, including the general public. Identifying the status of contacts coming in via various channels (e-mail, voice, fax, web, etc.)
  • Gathers and interprets data gleaned from CPR's various computer applications to respond to inquiries from agents of CPR's customers (customs brokers, trucking industry and other third parties) and the general public.
  • Facilitates the use of our various self-serve applications by our customers and third parties.
  • Handles general inquiries and transfers contacts to the appropriate department.
  • Ensures requests for information on shipping with CPR gets to the appropriate individual for handling.
Job Requirements :

Education and Experience


  • High School Diploma
  • Two to three years office related experience
  • Strong communication skills
  • Detail oriented and accurate
  • Proficient in a PC/Windows environment with good keyboarding skills
  • Ability to effectively function in a fast-paced, dynamic environment
  • Ability to work flexible shifts
  • Professional appearance and presentation
  • Demonstrated ability to communicate effectively, in writing and verbally, with the ability to be of service to difficult callers.
  • Must be a team player and promote a friendly group working environment.
  • Must demonstrate dependability in difficult circumstances and show a sense of urgency about getting things done.
  • Must communicate and enforce organizational policies and procedures.
  • Bilingualism (French/English) an asset.



To apply online: https://cpr.tms.hrdepartment.com/cgi-bin/a/highlightjob.cgi?jobid=2782&lcid=en-US

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